Privacy Policy

Who we are

Cozy Building Compliance Ltd provides building inspection and related assessment services in Auckland. Privacy enquiries can be sent to info@cozybuildingcompliance.co.nz or made by calling 022 193 5800.

Information we collect

We may collect your name, email address, telephone number, property address or listing link, property details, timing and access information, service requirements, due-diligence deadline and information you choose to include in an enquiry or client agreement. Website analytics may collect technical information such as page paths, referral source, browser type and interaction events.

Why we collect it

We use personal information to respond to enquiries, check availability, prepare quotes, arrange access, provide and administer requested services, issue reports and invoices, keep appropriate business records, improve website performance and understand which website pathways are useful.

Required and optional information

Fields marked as required are needed to respond to the request. Optional information can help us understand the property, timing or access requirements but is not required for an initial enquiry.

Agent and third-party details

Please only provide an agent's, owner’s, tenant’s or another person’s contact information where you are permitted to share it. We use those details only for the relevant inspection access or service administration purpose.

Service providers and disclosure

Information may be processed by service providers that support website hosting, form handling, email, document storage, accounting or analytics. The website currently uses Netlify for hosting and form handling and Google Analytics for website measurement. We may also disclose information where required by law or where reasonably necessary to provide the requested service.

Storage, security and retention

We take reasonable steps to protect personal information from loss, misuse and unauthorised access or disclosure. Information is retained only for as long as reasonably necessary for the purpose for which it was collected, service administration, business records or applicable legal requirements.

Analytics

Website analytics events are designed not to include customer names, email addresses, telephone numbers, property addresses, agent details or free-text form messages. Analytics may record page path, CTA location, link text, report type and broad form or service categories.

Access and correction

You may ask whether we hold personal information about you and request access to or correction of that information. Contact us using the details above. We may need to verify your identity before responding.

Questions or concerns

Contact Cozy Building Compliance Ltd using the details above. You can also obtain information about privacy rights from the New Zealand Office of the Privacy Commissioner.